Claims forms


Personal information

*Required fields

In compliance with our duty of information according to the Regulation (EU) 2016/679, of the European Parliament and Council, of 27 April 2016, regarding the protection of individuals in the processing of personal data, we inform you that Cecabank, S.A., with registered office at Calle Alcalá nº. 27, 5ª planta de MADRID (28014) is responsible for the processing linked to internal regulations regarding Customer Service.

The purpose of the processing and its legal basis is to respond to complaints and claims from users of the financial services provided by Cecabank, in compliance with its legal obligations to the regulations on transparency and customer protection.

You may exercise your rights of access, rectification, suppression, limitation, opposition or portability to the Data Protection Officer (DPO), who is the company's Regulatory Compliance Officer. You may contact them directly via the email address: arco@cecabank.es or via the postal address mentioned above. The contact telephone number for these purposes is 915965000.

We also inform you that you will be able to, at any time and for any controversy related to the processing of your personal data, submit a complaint to the control authority (Spanish Data Protection Agency).

In no case will the data be disclosed to third parties except for legal obligation and we will retain the data for the necessary time until the prescription of legal actions.